Frequently asked questions
Will I see a preview before production?
Yes!
- For name customization, you’ll see a live preview directly on the product page before placing your order.
- For photo customization, our artist will create a custom design and send it to you via email within 1–2 business days for confirmation.
We’ll only start production and shipping after you approve the design.
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 3 hours of placing it. After that, our artists may have already started working on your custom design, and the order will be locked for production.For more details, please refer to our Return Policy.
How much does shipping cost?
✨ New customers enjoy FREE shipping on their first order with code “NewFreeShip” at checkout.
For other orders, shipping cost ranges from $6.99 – $18.99 USD, depending on your location and the weight of your package (exact cost is shown at checkout).
We also provide free shipping on all orders over $160 USD.
Where do you ship to?
We currently ship to the United States, excluding Alaska, Hawaii, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and U.S. overseas territories.If you’re unsure whether we ship to your location, feel free to reach out to us!
When will I get my order?
Production and delivery times vary slightly by product. In general, production takes 3–5 business days, and shipping takes around 8–15 business days, depending on your location.For more details, please refer to our Shipping Policy.